Frequently asked questions
- 01
We provide short-term and long-term boarding, personalized care, feeding, playtime, grooming services, and advanced suite features.
- 02
All suites are included 24/7 cameras with live streaming to your phone, and live data from smart litter box, auto food dispenser, that allow you monitor and interact with your cat remotely.
- 03
Daily care includes feeding based on your cat’s schedule, clean filtered water, litter box cleaning, playtime, and monitoring through our advanced in suite technology.
- 04
Despite we equipped with 24/7 live cameras, we still provide daily updates via text, email, or Instagram, as per your preference.
- 05
Yes, we can accommodate special diets and administer medications as per your instructions. The smart food dispenser also allows us to schedule meals according to your cat's specific diet.
- 06
Yes, but please inform us as soon as possible to ensure we have space for the extended period.
- 07
Cancellations made 30+ days before check-in receive a full refund. Those within 30 days receive store credit, and no refunds or credits are issued for cancellations within 3 days of check-in.